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VIEW THE TEAM TOURS DIRECT TERMS & CONDITIONS

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Terms & Conditions

IT'S ALL ABOUT THE EXPERIENCE

If you have any questions regarding our terms & conditions then please get in touch.

T: +44 (0) 1792 824136 /
E: [email protected]

GENERAL INFORMATION

i)“the Company” means Team Tours Direct Limited (Co Reg No 05189296) whose registered office is at Team Tours Direct, Marina Villas, Trawler Road, Swansea. SA1 1FZ United Kingdom

ii)“the Customer” means the person, firm, company or organisation named on the Booking Form

iii)“Balance” means the Price less the Deposit (if any)

iv)“Brochure” means the Company’s brochure website or any advertising material as produced or amended by the Company from time to time

v)“Booking Form” means the form required to book the Event as set out in the Brochure

vi)“Deposit” means such percentage of the Price to be determined by the Company from time to time

vii) “Event” means any sporting event including, but not limited to, tournaments tours or festivals as set out in the Brochure

viii)“Fixtures” means the games to be played at the Event

ix)“Members” means the members of the Customer’s party

x)“Price” means the total amount payable for the Event and Supplements (if any) as specified in the Brochure

xi)“Players” means the Members taking part in the Fixtures

xii) “Security Deposit” means a sum to be determined by the Company from time to time to be used to cover the costs of any damage or breakages caused by Members whether accidentally or otherwise

xiii)“Supplements” means accommodation, meals, excursions, coach transfers and flights arranged by the Company as agent for the Customer

xiv)“Suppliers” means the suppliers of the Supplements

xv) All business with the Customer is subject to these Terms and Conditions (“Conditions”) and submission by the Customer of the Booking Form and/or any payment shall in the absence of any written acceptance be deemed an unconditional acceptance of these Conditions by the Customer and shall create a legally binding contract between the parties

xvi) Any variation to these Conditions or additional terms must be expressly agreed by the Company and confirmed in writing

xvii) The benefit of these Conditions cannot be assigned by the Customer without the prior written consent of the Company

xviii) A person who is not a party to a contract with the Company has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act

xix) The headings appearing above each Condition are included for reference purposes only and shall not affect or limit the interpretation and effect of these Conditions

xx) The Customer shall not have right of set-off nor withhold payments properly due to the Company in the event of any dispute with the Company

xxi) If any part of these Conditions is invalid illegal or unenforceable (including any provision in which the Company excludes its liability to the Customer) the validity, legality or enforceability of any other part of these Conditions will not be affected

xxii) The Company shall not be liable for any loss or damage caused by non performance or by delay in the performance of its obligations to the Customer due to any act of God, war, civil disturbance, government action, strike, lockout or trade dispute (whether involving its own employees or those of any other person) difficulty in arranging fixtures, breakdown of machinery, adverse weather conditions, fire or accident or any other cause whatsoever beyond the control of the Company. Should any such event occur the Company reserves the right to cancel or suspend the contract with the Customer without incurring any liability for any loss or damage thereby occasioned

xxiii) Enquiries received through the Team Tours Direct website will automatically be added to the relevant mailing list to keep you informed of special offers, news and important information. Customers can unsubscribe at any time either by clicking unsubscribe at the bottom of any marketing email or by emailing Team Tours Direct on [email protected] and requesting to be removed from our mailing list.

BOOKING INFORMATION

i) Enquiries or provisional bookings must be made via the booking line on 08456761166 or email at [email protected]

ii) Provisional bookings will be held for a maximum of three weeks

iii) A booking will not be confirmed until the Customer has completed and returned the attached Booking Form and paid the appropriate deposit payment and the company has accepted this booking by the issue of a confirmation invoice.

iv) If the Company is not in receipt of the Booking Form at least 3 months prior to the Event the Company reserves the right to cancel the booking

v) The Booking Form must be signed by a Member who must warrant that he has the authority to make the booking on behalf of the Customer and therefore enter into the contract on behalf of the other Members.

vi) At the time of booking the Customer must ensure that each Member has a valid passport and any necessary health certificates & visas. The Company will not be responsible for any costs arising from the Customer’s failure to comply with this Condition.

vii) The Customer must provide the Company with the following information at least 10 weeks before the Event unless the booking is made less than 10 weeks prior to the Event in which case the information is required at the time of booking:

a. Registration forms for Players in a form acceptable to the Company

b. A list of Members

c. A list requesting how rooms will be allocated between Members

d. A copy of the insurance policy schedule covering the Customer and (if applicable) each of the Members

viii) It is a condition of entering our tournaments, that everyone within your group must book their accommodation arrangements directly through Team Tours Direct Ltd. If any group or part of a group, does not book their accommodation through us, we shall be entitled to prohibit the whole group from participating in our tournaments and from entering the tournament venues.

ix) For the latest travel advice from the Foreign Commonwealth Office click here.

PRICE, PAYMENTS & REFUND POLICY

i) The Price for the Event is as set out in the Brochure, on the website or on your booking confirmation

ii) The Customer will be required to pay the Deposit at the time of booking unless the booking is made less than 10 weeks prior to the Event in which case the whole amount will be payable.

iii) If the Deposit is not paid by the Customer by the agreed date prior to the Event the Company reserves the right to cancel the booking

iv) Upon payment of the Deposit the Company will provide the Customer with an invoice which will include the Deposit received, the remaining Balance and the Security Deposit

v) The Company will accept the Balance by instalment payment provided this has been agreed with the Company in writing at the time of booking

vi) Payment of the Balance and the Security Deposit must be made at least 10 weeks before the Event unless the booking is made less than 10 weeks before the Event when the Price will be payable at the time of booking

vii) The Company reserves the right to cancel the booking if the Balance and the Security Deposit is not paid at least 10 weeks before Event

viii) Upon receipt by the Company of payment of the Price and the Security Deposit the Company will provide the Customer with a receipted.

xi) Deposits are non-refundable. If we accept a deposit to make your booking and you decide not to proceed with the arrangements, then the deposit amount will be forfeited.

xii) Please note that our agreements with our suppliers require us to make payment to them for your arrangements at various times. If we do not pay our suppliers in full and on time, our supplier has the right to cancel the booking. Therefore if your balance is late, even if we do not cancel your booking because you have promised to make payment please be aware that this is only on the understanding that if our suppliers cancel the booking before we receive your payment, we will have no liability towards you. This situation will be treated as the booking having been cancelled by you and you will be liable for the cancellation charges due at the date the booking is cancelled

xiii) We reserve the right to charge up to 3% of the value of any payment made by credit card to cover our bank charges.

xiv) Security/damage deposits will be added to your Confirmation Invoice (or Supplementary Invoice if applicable) and is due for payment with the final balance. The security deposit will be used to cover the cost (if any) of any damage or breakages caused by members of your group, whether accidentally or otherwise, or to pay compensation to your host club should you decide not to attend one of your matches. The cost of any damage or compensation will be the joint responsibility of all the members of the group and the sum taken from the group will be returned within two weeks of your date of return, less any deductions made for these reasons. Should the amount of the security deposit not be sufficient to cover the cost of any damage caused/compensation due, you will be responsible for paying the excess owed. NB the decision to deduct any monies from your security / damage deposit is at the complete discretion of the service provider/host club. We cannot become involved in any disputes/claims made in respect of these monies. All disputes/claims must be dealt with directly with the service provider.

SUPPLEMENTS

i) The Company acts only as agent in arranging the Supplements and the Suppliers have their own conditions of business and/or carriage which may limit or exclude liability. [Copies of these terms are available from the Company upon receipt of a written request from the Customer]

ii) The Company accepts no responsibility for any services or facilities offered by the Suppliers which are not advertised in the Brochure or included in the booking All prices for accommodation are based on the following and supplemental charges in accordance with the Brochure will apply for under occupancy

a. Holiday park homes to be fully occupied by Members

b. Hotel, lodge or university accommodation is based on twin triple or quad rooms at maximum occupancy.

iii) All prices for coach transfers are based on a minimum number of 40 Members included in the booking. The following supplemental charges will apply if there are less that 40 Members: Less than 26 Members – price on application to the Company

26 – 31 Members – £26 per Member

32 – 39 Members – £12 per Member

iv) To avoid supplemental charges applying it may be possible for the Customer to share transfers with other customers of the Company but the Company does not

guarantee that this option ill be available at all times

CHANGES BY THE COMPANY

i) Subject to iii) below, in the unlikely even that the Company has to make a major change to the booking (including a change to the Event, a departure date or destination) or cancellation due to insufficient numbers for the full operation of the Event, the Company will notify the Customer and an alternative Event may be offered.

ii) The Customer may:

a. accept the change; or

b. chose another Event at the price stated on the Brochure; or

c. cancel the booking in which case the Company will refund to the Customer any sums paid to the Company

iii) For the avoidance of doubt the options set out above will not apply if the changes are caused by circumstances beyond the Company’s control including but not limited to the circumstances set out in condition xix of General above and changes/cancellations to Fixtures arranged by third parties

iv) We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing or our costs increase or decrease as a result of any changes in the exchange rates which have been used to calculate the cost of your tour. Even in the above cases, only if the amount of the increase in our costs exceeds2% of the total cost of your tour (excluding insurance premiums and any amendment charges), will we levy a surcharge. If any surcharge is greater than10% of the cost of your tour (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase another tour from us as referred to in clause 6 “Changes and Cancellations by us”. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative tour. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. You have 7 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another tour. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your tour. Please note, changes and errors occasionally occur. You must check the price of your chosen tour at the time of booking. All prices are inclusive of VAT (and/or the European equivalents) at the applicable rate(s).

The Company endeavours to secure the Supplements as advertised in the Brochure. If the Supplements advertised are not available; the Company reserves the right to offer provide alternative Supplements and will have no further liability to the Customer.

v) The arrangements for tours in this brochure/on our website are made up to a year in advance and, whilst it is unlikely, it is sometimes necessary to make changes. A change may either be a major or minor change. A major change includes the following: a change to the departure date from the UK, a change to scheduled transport departure times of more than 12 hours or a change of resort. Except as set our under
“Fixture Arrangements” below, if a major change becomes necessary, we will tell you as soon as practically possible before your departure, and you will then have the choice of accepting the change, taking an alternative tour (where this is of lower cost, we will refund the difference in price, but where it is of a higher cost, you must pay the difference), or withdrawing from the contract and accepting a full refund. Any other change is a minor change. We may make minor changes at any time and although we will, if possible, advise you of any such change before your departure, we are not obliged to do so or to pay compensation or offer you the options set out above. Except as set out below where, after departure, a significant proportion of the services forming part of your tour are not or cannot be provided, you will have the choice of returning to your original point of departure and receiving a prorate refund for the cost of the remainder of your tour, or accepting alternative arrangements. Except as set out under “Fixture Arrangements” below in the unlikely event that we are forced to cancel your tour before the date of departure, you will have the choice of accepting an alternative tour (where this is of lower cost we will refund the difference in price, but where it is of a higher cost, you must pay the difference) or accepting a full refund. We will not cancel your tour less than two weeks before the departure date unless you have failed to comply with any of these booking conditions entitling us to cancel, for example paying the balance on time or we have to cancel due to “Insufficient Numbers” or “Force Majeure” as more fully explained below at (7) and (8). If we have to cancel for these reasons, we will not be liable to pay you any compensation. You should tell us as soon as practically whether you wish to accept any change, choose an alternative tour or cancel and receive a refund, as applicable. In the unlikely event that you fail to tell us of your choice within a reasonable period of time we will be entitled to assume that you wish to cancel your booking and receive a full refund of all monies paid to us. FIXTURE ARRANGEMENTS may have to be changed or cancelled before and after departure due to reasons that are outside our control, including bad weather or because the local Football Association may decide that a pre-arranged fixture arrangement cannot take place, either as arranged or at all. We have no control over the acts or omissions of other teams participating or their members, including no shows. If your fixture arrangement is affected or cancelled due to any of these reasons, the options set out above for major changes or cancellations will not be available. If your tour is changed in a major way or cancelled due to any of these reasons, we shall however endeavour to arrange another similar tournament or at least a friendly match to take place during your tour. No compensation or refunds will be payable if the cancellation or change to a fixture arrangement(s) is caused through bad weather or because of a decision by the local Football Association. We will however pay compensation of £150.00 per fixture if a fixture does not take place due our failure to use reasonable skill and care.
INSUFFICIENT NUMBERS: Insufficient numbers is the situation in which the minimum number of bookings required to run a tour or provide a tournament is not met. All tournaments are dependent on a minimum number of teams entering and the decision to cancel a tournament because of insufficient numbers may be made by the organisers just before the scheduled date of the event. Should a particular tournament not take place for this reason another suitable tournament(if available) will be offered to your group or friendly matches will be arranged instead.
FORCE MAJEURE: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(1) below) as a result of “force majeure”. In these Booking Conditions Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor the suppliers of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disasters, pandemics and epidemics fire or adverse weather conditions, and all similar events beyond our control

CHANGES/CANCELLATION BY THE CUSTOMER

i) The Customer must notify the Company in writing of any changes to the booking

ii) The Company reserves the right to charge an administration fee of at least £10 in relation to a change to the booking

iii) The Customer will also become liable to pay any additional sums due to the Company by virtue of the change

iv) Should the Customer wish to cancel the booking (or any part of the booking) the Customer must notify the Company in writing. This notification will be effective from the date of receipt by the Company of the notification.

v) If a cancellation is made more than 10 weeks prior to the Event the Deposit will be forfeited and any additional payment made by the Company will be refunded. If a cancellation is : made within 10 weeks of the Event a cancellation charge of 100% of the booking price will apply and no refunds will be given.

vi) Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling

TRAVEL INSURANCE

It is a condition of booking that you are adequately insured. You must therefore either purchase our special tour insurance policy or arrange a policy that provides you with equal or greater cover in respect of (i) cancellation or curtailment of your tour due to accident, sickness or redundancy; (ii) personal accident and personal liability; (iii) medical expenses; (iv) personal effects and money; and (v) playing and practicing your sport. Unless you provide, when you send us your booking form, a copy of your own policy, we will arrange and charge for insurance for each member of your party. If you arrange your own policy and you alter the number of people on your booking, whether on the Final Numbers Form or at a later stage, you must, when making the relevant alteration, send us a copy of the amended policy, if applicable. Whether you takeout our insurance policy or arrange your own, we advise you to study the terms very carefully to ensure that it is suitable for you, and includes cover for all activities in which you intend to participate during your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. It is an FSA requirement that every person who takes out our insurance has been given a copy of the insurance wording booklet, which is in a downloadable format on our website or it can be posted to you on request. Individuals who have paid for our insurance must be given the full policy document, which can be downloaded from our website or will be provided with your tickets.

BEHAVIOUR

i) The Customer must procure that each Member acts in a responsible manner at all times and indemnifies the Company for all losses and/or damage suffered by the Company, its employees, agents or Suppliers arising from the act or default of the Company or any Members

ii) If the Company, its employees, agents, Suppliers or any third party in authority considers the behaviour of any Member to be unacceptable, the Company reserves the right to cancel the booking and the Company will have no further liability towards the Customer

iii) The cost of any damage caused by any Member whether accidentally or otherwise will be the joint responsibility of the Customer and each Member.

iv) The Security Deposit will be applied to the cost of any damage and/or any compensation relating thereto

v) The Customer will be responsible for meeting the costs of any damage and/or any compensation relating thereto which exceeds the amount of the Security Deposit

vi) The Security Deposit less any deductions made in respect of Condition iv) above will be returned to the Customer within 2 weeks of return from the Event

LIABILITY

i) We promise to make sure that the tour arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment(for employees) or carrying out work we had asked them to do (for agents and suppliers).

ii) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment),damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –the act(s) and/or omission(s) of the person(s) affected or any member(s)of their party or-the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or ‘force majeure ‘as defined in clause8 above.

iii) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel, coach operator or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

iv) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the tour in question.

v) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is£1500 per person affected unless a lower limitation applies to your claim under this clause or clause 10(6) below. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies toy our claim under clause 10.below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour.

vi) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money, which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

vii) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

viii) You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 15 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us if our insurers or we want to enforce any rights, which are transferred.
SUPPLIERS’ CONDITIONS/SPORTING EVENTS: We do not own the accommodation, coaches, aircraft, ferries, sports grounds (whom are referred by suppliers) or other elements of your tour, which make up the package. All our suppliers have their own booking conditions, which are available on request. Their conditions or conditions of carriage must be accepted by yourselves as part of the contract. You should note that such conditions might include clauses excluding or limiting liability for injury, loss or damage to people and property.
ACCOMMODATION PREFERENCES: Accommodation will be allocated wherever possible, on the basis of the preferences expressed on the booking form but your precise allocation cannot be guaranteed and we reserve the right to substitute alternatives.
LOSSES AND DAMAGE: You agree to indemnify us for all losses and/or damage suffered by us and/or our agents and/or our sub-contractors arising from any act or default on your part or the part of any group member.
PASSPORTS/VISA REQUIREMENTS:All members of your group need a passport to travel overseas. All passengers must possess a full 10-year passport and this must be valid for at least 6 months after your date of return. If you need to apply for a passport, you should do so well in advance of your departure date. If a member of your group changes his or her name (for example, through marriage) between making a booking and actual travel, you must notify us immediately as we may need to issue certain travel documents in the new name. You should note that children and infants now need their own individual passports, except for where they are already named on a travelling parent’s passport and where this will be valid until expiry of that passport. A visa is not required by British passport holders to enter any of the countries featured in our brochure except USA. However, non-British citizens or non-British passport holders should check the position in relation to passports and visas with their own Embassy/Consulate.
PHOTOGRAPHERS: During our tournaments, we have our own vetted photographers who take photographs during our event. The photographs taken maybe purchased during your stay or after the event on www.teamtoursdirect.com. A small selection of the photographs taken may be projected onto a large screen during our presentation event. Should any persons within your group prefer not to have your photograph taken, please inform our photographer at the Managers Meeting, which takes place on your day of arrival.

COMPLAINTS

i) In the event that the Customer is not satisfied with the service provided by the Company during the Event the Customer must bring its complaint to the attention of an employee or local representative of the Company immediately to allow the Company opportunity to rectify the situation.

ii) If the complaint is not satisfied during the Event the Customer must set out the nature of its complaint in writing and send this to the Company for the attention of the Managing Director within 28 days following the Event.

iii) Failure to follow this procedure may result in the extinction of any rights the Customer may have to claim compensation from the Company

iv) In the event that a complaint cannot be settled amicably, the Customer may refer the complaint or any dispute relating to these Conditions to an arbitrator appointed by the Chartered Institute of Arbitrators. The Company will not be responsible for death, injury or illness to any Member caused by the act or omission of any Member or that of a third party unconnected with the Company or consequential indirect or economic loss or damage arising as a result of deficient services and shall not be liable to pay any compensation other than in accordance with these Conditions. This does not exclude the liability of the Company for death or personal injury resulting from the negligence of the Company, or its employees.

v) In the case of carriage by air rail or sea the Company limits its obligations and liabilities as provided by international conventions

vi) In the unlikely event that the Company ceases trading all money paid by Customers will be protected by the Company’s insurance policy.

DATA PROTECTION

i) The Company will need to use the information provided by the Customer at the time of booking in order to process the booking which will involve passing details of the Customer and Members to Suppliers and other third party organisations (such as credit checking companies, banks, customs/immigration) or as required by law.

ii) The information provided by the Customer will also be retained for future marketing purposes such as sending updated Brochures or promotional details

iii) In making the booking the Company consents on its own behalf and that of the Members to this information being used in accordance with these Conditions.

TERMINATION

In addition to the rights set out in these Conditions, the Company reserves the right to terminate the contract with the Customer by giving notice in writing to the Customer if the Customer:
a) is in breach of these Conditions
b) becomes unable to pay its debts when they fall due or proceedings are commenced by or against the Customer alleging bankruptcy or insolvency. All outstanding payments to the Company become immediately due and payable

JURISDICTION

These Conditions shall be governed by in accordance with the laws of England & Wales

PRIVACY POLICY PROTECTION

This is the web site of Team Tours Direct Ltd.

Company Registration Number: 5189296 Company VAT Number: 869 2536 80 Our postal address is: Unit B Marina Villas, Trawler Road, Swansea. SA1 8PH. United KingdomFZ

We can be reached via e-mail at [email protected] or you can reach us by telephone at 08456761166

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, name and address, telephone number, fax number.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number.

With respect to financial information: Financial information is not stored by the company.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

Consumers can access this information by e-mail us at the above address, write to us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number